Frequently asked questions
How can I start to use VPS Client Services?
Anyone who has a VPS account can use VPS Client Services. You can access VPS Client Services from your account operator’s website or internet banking service, or by contacting your account operator. Click here for a list of account operators
Who do I contact if I have a question about VPS Client Services?
You should contact your account operator. Click here for a list of account operators
I am using more than one account operator – where do I log on to the VPS Client Services?
You can access VPS Client Services from any of your account operators’ websites by using the same password. When accessing the service through your internet banking service, you do not need a password. Please contact your fund management company to get access to the service if you do not hold a VPS account with the company. Notice that additional services offered by the different account operators may vary.
What is an account operator?
An account operator is a bank, investment firm or fund management company where you can open a VPS account. The account operator will administer your VPS account, and will act on your behalf. Click here for more information on the services that account operators provide.
How do I know which account operator I am using?
The confirmations and annual reports that you receive will show the name of your account operator. The account operator will be shown as the ‘sender’. If you do not know how to contact your account operator: Click here for a list of account operators and links to their websites.
How do I make changes to my VPS account?
VPS cannot take instructions from you to make changes to your VPS account. You must contact your account operator, who will make the changes for you. If you only want to update your e-mail address or telephone number, you can do this yourself by logging onto the VPS Client Services service.
I am about to move – where should I send the change of address details for my VPS account?
You must notify your change address to your account operator, and to the Norwegian Population Register if you live in Norway. You do not need to notify VPS of your change of address.
How do I go about changing to a different account operator?
You must first contact the new account operator you wish to use. Your new account operator will arrange the transfer of your existing holdings to a new VPS account, and will arrange for your old account to be closed. This works in much the same way as changing to a different bank.
How many VPS accounts can I have?
There is no restriction on the number of VPS accounts you can have.
How do I go about buying and selling fund units?
Most account operators offer a service that will allow you to buy and sell fund units by using VPS Client Services. You will need to check with the fund management company whether they allow purchases and sales to take place via VPS Client Services.
Why are some of the securities I hold not included in my statement?
Securities that are not VPS-registered will not appear in statements. If you hold securities that are not VPS-registered, an additional service is available that will allow you to register these securities.
Can anyone apply for shares in a share issue via VPS Client Services?
If a share issue is a public issue and is open for subscription over the internet, you will be able to apply for shares via VPS Client Services. You will also be able to monitor the number of shares that are allotted to you.
I have forgotten my password – what should I do?
You can either order a new password from the VPS Client Services login page or contact your account operator for assistance.
What does it cost to use VPS Client Services?
In general, all account operators offer VPS Client Services free of charge. However, there may be charges for some of the additional services available through VPS Client Services, for example the Transfer service. Please contact your account operator for information on charges.
Information from the Tax statement and the Annual statement is reported to the tax authorities. The Annual statement is to be used to check and confirm the annual tax return. Errors found in the statement are to be immediately reported to the fund management.
For foreign shareholders of Norwegian funds:
Dividend from Norwegian funds to personal shareholders not resident in Norway for tax purposes is subject to withholding tax. As for Norwegian residents, personal shareholders resident in EEA countries are only taxable for the part of the dividend exceeding a risk-free return on the investment (The Shareholder Model). If the taxation subject to Norwegian domestic tax legislation is favourable compared to the withholding tax, these shareholders will benefit from the taxation pursuant to the Shareholder Model and are entitled to apply for a refund of withholding tax. Foreign corporate shareholders in Norwegian funds are comprised by an exemption method. Corporate shareholders resident for tax purposes in non-EEA countries are nevertheless subject to withholding tax on dividend.