Are you a private investor with a question about your securities or your VPS account? If so, you must contact your account operator, i.e. the bank, investment firm or fund management company that operates your VPS account. Click here for a list of account operators

 

Business hours for VPS Client Services and Support

Client services and support is a service provided for banks, investment firms and fund management companies. The service principally provides help and guidance to these customers in their operation of the VPS system.

Normal business days 08:00 – 16:00
Wednesday before Maundy Thursday 08:00 – 13:00
Christmas Eve Closed
27 – 30 December 08:00 – 16:00
New Year’s Eve 08:00 – 14:00

 

If you need assistance after 16:00 hours with urgent technical or operational matters, you can contact the IT Production Department by telephone: (+47) 22 63 53 00.

 

Production system

Monday to Friday: All transactions are available between 08:00 – 20:00.

Weekends: The production system is closed from 20:00 hours on Friday until 08:00 hours on Monday.

Three settlement cycles are carried out each working day, except Christmas Eve and New Years Eve.

 

Demo system

Monday to Friday: All transactions are available between 08:00 – 18:00.

Weekends: The demo system is closed from 18:00 hours on Friday until 08:00 hours on Monday.

Three settlement cycles are carried out each working day. The second settlement cycle is run at 13:00 hours.